Frequently Asked Questions
Family Medical Care in Arlington, TX
Our mission at Arlington Family Practice is to provide quality medical care in a fun and loving atmosphere. With the help of modern technology, our knowledgeable staff will go above and beyond to ensure you feel better when you leave than when you arrived.
- Q: What types of insurance do you accept?
- Q: My child isn’t feeling well. What can I do before I call the office?
- Q: How can I prepare at home for medical emergencies?
- Q: Can you help me determine if my child is up to date on their vaccines?
- Q: What is Osteopathic Manipulative Therapy?
- Q: What is D.O.?
- Q: I understand Arlington Family Practice has joined Premier ACO. What does this mean?
- Q: I need to fill out an advance directive. What is it & where can I find it?
- Q: Can I order my products through the office online?
- Q: I need to request a copy of my medical records, how do I do that?
- Q: I’ve completely filled-out / misplaced my log sheet. Where can I find more to help me keep track of my blood pressure, blood sugar or insulin?
- Q: How can I get to the patient portal?
- Q: The doctor has told me to go to a Patient Service Center (PSC) to have my labs drawn. Where can I go?
- Q: I am interested in being a patient there, can I book online?
- Q: How do I get a referral to a specialist?
What types of insurance do you accept?
Health insurance plans we accept include:
- BSBC – BAV HMO & BAV HMO Plus (Exchange)
- BCBS – Blue PPO, POS
- Galaxy/Managed Care, Inc. – PPO
- HealthSmart – PPO
- Humana – ChoiceCare PPO, POS, Open Access
- Humana – Preferred PPO, POS, Open Access
- Independent Medical Systems (IMS) – PPO
- Multi Plan
- PHCS – PPO
- PHCS – Savility
- Plan Vista (NPPN) – PPO
- Prime Health Services – PPO
- Provider Select, Inc. – PPO
- UHC – PPO & HMO
- USA Managed Care Organization, Inc. – PPO
- Cigna – Local Plus (Exchange)
- Poly America/Meritain PPO
- XLHealth-Care Improvement Plus
- Aetna – PPO, EPO, MC, APCN, Traditional Choice, Open Choice
- Aetna – TRS thru school system
- Aetna – HMO, HMO open access, QPOS
- Aetna Select – (Not Baylor Scott and White)
- Aetna Medicare Advantage – TRS for existing patients only
- Coventry – PPO/First Health
- Great West – PPO/Open Access and POS
- Health Management – PPO only
- Health Smart Not on GEPO
- Humana Medicare
We also accept the Jefferson iCard (www.jeffersonicard.com) cash discount plan.
My child isn’t feeling well. What can I do before I call the office?
If your child isn’t feeling well, we encourage you to reference and download our Orange Book for Parents, which can be found HERE. This is a guide to treating minor illnesses at home. If conditions worsen, please call our office right away or go to the emergency room at your local children’s hospital.
How can I prepare at home for medical emergencies?
We encourage our patients to check out the following guide provided by the Tarrant County Health Department. The guide includes very helpful information on how to safeguard your health and maintain a healthy household.
Home Care Guide – Click Here to View PDF
Can you help me determine if my child is up to date on their vaccines?
Please consult with your doctor to determine which immunizations your child is due for. Below is a child immunization schedule for reference. CLICK HERE TO PRINT OUT SCHEDULE.
Child Immunization Schedule
What is Osteopathic Manipulative Therapy?
Osteopathic Manipulative Therapy (OMT) is hands-on therapy used to diagnose, treat and prevent illness or injury. This therapy requires our physicians to move your muscles and joints using an array of techniques including stretching, gentle pressure and resistance.
People of all ages and medical histories can benefit from OMT. The treatment lessens pain, promotes healing and increases your overall mobility. OMT helps patients with a number of health problems such as: muscle pain, asthma, sinus disorders, carpal tunnel syndrome, migraines, menstrual pain and more. When appropriate, OMT can complement, and even replace, drugs or surgery.
What is D.O.?
Doctor of osteopathic medicine (DOs) are fully licensed physicians who can provide a complete range of medical services, from performing surgery to prescribing medication. DOs practice every medical specialty and can be found in nearly every health care setting.
Dedicated to treating and healing patients as a whole, DOs don’t focus on one particular area. They work with their patients to help them stay well because good health is more than just being symptom free. DOs combine their knowledge of the musculoskeletal system with the latest medical tools to offer patients the most comprehensive care available today.
I understand Arlington Family Practice has joined Premier ACO. What does this mean?
Arlington Family Practice has joined an Accountable Care Organization (ACO) called Premier. To learn more about how ACOs work and how it affects you, please click HERE.
I need to fill out an advance directive. What is this & where can I find it?
Advance directives are legal documents that allow you to make decisions about your end-of-life care ahead of time. It’s a way to communicate your wishes to your loved ones and healthcare professionals in order to prevent any confusion in the future. Please visit the links below to download the necessary forms.
Directive to Physicians and Family or Surrogates Form – Click Here to View PDF
Medical Power of Attorney Form – Click Here to View PDF
Can I order my products through the office online?
We currently do not offer the capabilities to order products online through our website. However, you can visit the Metagenics website and order directly from there if you are a current patient. CLICK HERE to set up an account. To order Xymogen products, visit their website HERE. To order Ortho Molecular products and other manufacturers, please visit their website HERE.
Please call our office to access the referral code.
I need to request a copy of my medical records, how do I do that?
Attached you will find a copy of our medical records request that you may print out to fax/email/take to that provider.
Medical Records Request – Click Here to View PDF
I’ve completely filled-out / misplaced my log sheet. Where can I find more to help me keep track of my blood pressure, blood sugar or insulin?
How can I get to the patient portal?
You may access it through this link: https://mycw46.eclinicalweb.com/portal5390/jsp/login.jsp.
The doctor has told me to go to a Patient Service Center (PSC) to have my labs drawn. Where can I go?
Arlington Family Practice will electronically transmit your orders to whichever lab your prefer or your insurance requires, just let us know.
If you use LabCorp and they are your preference click here.
If you use CPL and they are your preference click here.
If you use Quest and they are your preference click here.
I am interested in being a patient there, can I book online?
How do I get a referral to a specialist?
A: With most insurances you do not need a referral from us to see your specialist; however, if you have some BCBS and Aetna plans you may need us to do a referral for you. First, in order to provide the referral, this medical issue must have been discussed with your physician at an office visit. Your doctor will start the referral, and we MUST get it authorized by your insurance company before you can even see the specialist, or you will have to pay for the visit out of pocket. Getting these authorizations can take a minimum of 48 hours up to a week. Please be patient, we are not trying to delay your care, it’s up to your insurance company to approve the referral. If you change the provider after we have started the process, it will delay the referral. As soon as it is approved we will forward the authorization to your specialist, as we have already sent them your information prior to getting the authorization.